Terms of Service

Welcome to Xova. By accessing and using our website and services, you agree to the following Terms of Service. Please read them carefully before placing an order.

 

1. Use of Our Website

You agree not to misuse our website (e.g., hacking, spreading malware, or engaging in fraudulent activity).

All content, images, and products displayed are the property of Xova and may not be used without permission.

 

2. Orders & Payments

By placing an order, you confirm that all details you provide are accurate.

Payments must be made via the payment methods available on our website.

Prices are listed in AUD (Australian Dollars) and include applicable taxes unless otherwise stated.

We reserve the right to cancel any order if:

-The product is unavailable.

-Payment is not authorized.

-Fraud or misuse is suspected.

 

3. Shipping & Delivery

We ship across Australia and selected international locations.

Delivery times may vary depending on your location and carrier delays.

Risk of loss or damage to products passes to you upon delivery.

 

4. Returns & Refunds

We accept returns within 30 days of delivery if products are unused and in original packaging.

If your order has not arrived within 45 days (Australia) or 60 days other countries after it was shipped , and there is no tracking update, we will issue a full refund. 

Refunds are processed back to the original payment method.

Return shipping costs are the responsibility of the customer (unless the product is faulty or damaged).

 

5. Product Information

We make every effort to ensure product details, descriptions, and prices are accurate.

Colors may vary slightly due to screen settings and lighting.

We reserve the right to change product information or pricing without notice.

 

6. Liability Disclaimer

To the maximum extent permitted by law, Xova is not liable for any:

-Indirect, incidental, or consequential damages.

-Loss arising from misuse of our products.

Our total liability for any claim is limited to the purchase price of the product in question.

 

7. Warranties

Products may come with manufacturer warranties where applicable.

We do not provide additional warranties beyond those required by Australian Consumer Law.

 

8. User Accounts (if applicable)

You are responsible for keeping your login details confidential.

We reserve the right to suspend or terminate accounts that breach these terms.

 

9. Governing Law

These Terms are governed by the laws of Australia. Any disputes shall be resolved in the courts of Australia.

 

10. Contact Us

If you have any questions about these Terms, please contact us:

 

📧 Email: info.thexova@gmail.com