Privacy Policy

At Xova, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our products.

 

1. Information We Collect

We may collect the following types of information:

Personal Information: name, email address, phone number, shipping/billing address, payment details.

Non-Personal Information: device type, browser, IP address, pages visited, and usage patterns.

 

2. How We Collect Your Information

When you purchase products from our website.

When you sign up for newsletters, promotions, or contact us.

Through cookies, analytics, and tracking tools to improve user experience.

 

3. How We Use Your Information

We use your information to:

Process and deliver your orders.

Provide customer support.

Send updates, promotions, and special offers (if you opt-in).

Improve our website, services, and marketing efforts.

Comply with legal obligations.

 

4. Sharing Your Information

We do not sell or rent your personal data.
We may share your information with:

Service providers (payment processors, shipping companies, IT services).

Legal authorities when required by law.

 

5. Cookies & Tracking

Our website uses cookies and similar technologies to:

Remember your preferences.

Analyze site traffic and performance.

Show relevant ads. You can disable cookies in your browser, but some features may not work properly.

 

6. Your Privacy Rights (Australia)

Under the Australian Privacy Principles (APPs), you have the right to:

Access the personal data we hold about you.

Request corrections to your information.

Opt-out of marketing communications anytime.

File a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

 

7. Data Security

We take reasonable steps to protect your personal data from misuse, interference, loss, unauthorized access, modification, or disclosure.

 

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

 

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

📧 Email: info.thexova@gmail.com